Hike offers built-in integration with BigCommerce. Connect your Hike store with BigCommerce to seamlessly integrate your in-store Hike POS and BigCommerce eCommerce store.
Integrating the two will give you complete management control of data synced between the two platforms, including:
- Product details & variants
- Product categories
- Customer profiles
- Customer groups & tiered pricing by groups
- Sale transactions
- Payment history and;
Here, you will find a step-by-step guide on how to integrate your BigCommerce website with your Hike POS. You’ll activate the integration in 2 main steps:
- Connect Hike & BigCommerce
- Apply setting rules
To get started, make sure that you’ve logged into both Hike & BigCommerce
Connect Hike & BigCommerce
- In Hike, open the Store Setup tab, and click on Integrations.
- From there you will find a list of applications to which Hike connects to. Integrate your BigCommerce account, by clicking on Activate to the right of the BigCommerce icon.
- You will then be taken to Hike profile page on your BigCommerce app store.
- Click on Install next to the Hike icon, and Confirm access to Hike.
If you haven’t logged into BigCommerce, you will be asked to do so
- From here BigCommerce will ask you to sign into Hike, to connect your online store.
You’ll be asked to Sign in With Hike Credentials (if not logged into Hike yet).
If you’re already signed into Hike, you’ll be presented with the option to go directly to the Hike ‘Dashboard’.Upon clicking on the button, you’ll land on the Hike Integrations page. You’ll notice that next to the BigCommerce Integration row, the Activate option has been replaced with Manage option, which means you have successfully activated the Hike + BigCommerce connection.
Now it’s time to provide your sync settings
Once your connection with BigCommerce is active, you’ll be automatically redirected to the BigCommerce settings screen. In future, you can revisit the settings by clicking on the Manage -> Sync settings as shown in the screen below:
On the BigCommerce settings screen you’ll be able to establish exactly how you want your Hike & BigCommerce pairing to work.
Hike Outlet for Inventory Sync
Select the outlet/physical inventory location your BigCommerce store will draw inventory from. It could be one of your outlets or a central warehouse you dispatch online orders from.
Do you keep separate inventory for online sales?
If so, create a new outlet in Hike, name it ‘eCommerce’ or any other name that works for you and link it here. This way, Hike will track your online sales and orders as a separate outlet.
Your online orders will link with your selected outlet and will appear under its ‘order history’.
When you receive an online order, it will appear in this outlet’s order history as a ‘parked’ order. Now you can pick-n-pack the order using your Hike iPad register and once dispatched mark it as complete in Hike. Hike will update the status back to BigCommerce.
This way, you’ll only need to use one system to manage ALL your orders – online and in-store.
Select Hike register for payments
Check this box if you’d like to track and reconcile your online order payments in Hike. Checking this box will bring up a drop-down box of all the registers in your chosen outlet.
From now onwards, when you close the cash register at end of the day/shift, it will also include the BigCommerce payment in the daily receipt summary. You can revisit this summary at any point in time to verify payments against the online order dispatches.
Hike’s retail price is BC’s Price Type:
BigCommerce presents 3 different price options for sales: Price, Retail Price & Sale Price. Here, Hike is asking you which BigCommerce price type you will use to sync between Hike and Big Commerce. BigCommerce allows you to edit the pricing of your product in those three ways.
This is the final price – including tax – that the product is being sold for. Will apply to both Hike’s in-store sales and BigCommerce’s online sales if selected.
This is the price you create/edit against the product in BigCommerce, however
- Hike will update the price overall, or this Retail Price field if being used.
- Any discounts in BigCommerce will reduce the final sale price in BigCommerce
This is the price you create/edit against the product in BigCommerce however
- Hike will update the price overall, or this Sale Price field if being used
- Any discounts in BigCommerce may not apply as this is the final sale price in Big Commerce. Check your setting and consult with BigCommerce for further clarification
Caption: The Product pricing list as it appears on BigCommerce (top) the drop-down box as it is seen in Hike (bottom).
If a product has no associated type/category, add to following category in BC.
Set a generic category rule for products which are not allocated any type/category in Hike. By defining this general category option you are choosing a ‘go to’ category in BigCommerce for products that do not have any category assigned in Hike.
Hike Tax / BigCommerce Tax
‘Hike tax’ lists all the sales tax options set in Hike. ‘BigCommerce tax’ lists all the tax options already set in BigCommerce. Map the correct tax so that when orders are sync’d, the tax amounts are matched correctly.
To correctly map tax classes in both systems, we suggest you create all relevant taxes in Hike and BigCommerce both and map those on this screen.
Generic Customer Name for Cash Sale Transactions
One of Hike’s many features include creating detailed customer reporters that signify certain shopping trends and of course gives you access to customer’s information, for further engagement.
However, for walk-in sales where customer does not have a profile with your business if a customer does not wish to give out their information for a sale, this box will allow you to setup a default name that will appear on invoice receipts, and in your customer database.
This is where you’ll select how your data is synced, and managed between Hike and BigCommerce.
There are 3 types of data that can be synced: Customers, Products & Inventory, Sales. We’ll explain how each can be synced to and from Hike, with examples, below:
Select this option will allow you to sync your data to and from Hike and BigCommerce. For example, by selecting 2-way for Customers, all you customer information will be shared between the two platforms. A new customer in BigCommerce will be automatically sync with Hike, and vice-versa.
Hike -> BigCommerce
Select this option if you want your data to be ONLY sent from Hike to BigCommerce. For example, by selecting Hike -> BigCommerce for Products & Inventory, all your Products & Inventory data WILL be shared from Hike to BigCommerce, but NOT from BigCommerce to Hike. Adding a new product in Hike will automatically sync and appear in your BigCommerce store but creating a new product in BigCommerce will not appear in Hike.
BigCommerce -> Hike
Select this circle if you want your data to be ONLY sent from BigCommerce to Hike. For example, by selecting BigCommerce -> Hike for Sales, all your sales information WILL be shared from BigCommerce to Hike but not the other way around.
Product SKU Reference
Hike uses product (Stock-Keeping Unit) as a unique identifier for your products. This is a standard practice for most leading accounting, POS and eCommerce platforms for retail industry. However, some eCommerce applications do allow to create products without SKUs. To solve this discrepancy Hike lets you choose one of the following two options:
Auto-create SKU numbers to sync those products and variants.
Selecting this option will trigger Hike to automatically create SKU numbers for products that are being added, but do not have an existing SKU.
Do not sync non-SKU products and related orders now, I’ll first manually create SKUs for those.
Selecting this option will NOT add products that do not have SKUs. Enabling you to manually create them first in your integrated platform.
Once you’ve completed all the necessary steps, it’s time to save and start syncing. Click on the Continue button either at the top or bottom of the page, to go on.
First Time Sync
If this is your first time syncing or if you’ve made any significant changes to your sync settings, you will be prompted with this screen.
If you’ve selected 2-way sync, you will need to confirm which platform is the primary source, which will then overwrite the other in the case of duplicate records.
For example, we’ve previously selected Customers as our 2-way sync. Now you will need to advise which app will overwrite the other if a customer with the same name exists in both apps.
Hike -> BigCommerce: Selecting this option will make Hike the primary source.
BigCommerce -> Hike: Selecting this option will make BigCommerce the primary source.
Once you’ve selected your primary source, simply select Save & Sync Now to finalize your sync settings, and Hike will immediately begin syncing with BigCommerce!